How do I create my account?
Home page, click "My Account"
What is my account?
Create a customer account used to place orders online, track the evolution of the order but also to put your classifieds online.
How do I access my account?
Home page under "My Account", enter your email address and password, then click OK.
I forgot my password!
Home page under "My Account", click "• I forgot my password." Your password will be sent to your mailbox.
How do I change my password? How do I change my address, phone number, etc?
Log in to your account. Click on "Edit your details". Modify the relevant fields and click OK.
My personal information so they kept confidential?
Yes, in accordance with the Data Protection Act 78-17 of 6 January 1978.
How much is shipping?
you will have to pay € 19 minimum
How do I change an order?
If your order has been confirmed and you want to change, you must call our customer service. 0625253487
I can not find the product I am looking how to do?
All products are not listed, if you can not find the product you are looking for, please contact customer service by phone or email.
What is the delivery time for an order online?
Three scenarios are possible:
- The product is advertised "In Stock": the shipping time is 24 to 48 hours.
- The product is advertised "Usually dispatched within XX days" shipping time is XX days + 24 to 48 hours. it is possible that the command is sent before it is time "generally recognized."
- The product is advertised as "under supply": the shipping time is estimated not predictable or product is not in stock at the supplier and is manufactured on demand. To know the exact time, please contact Customer Service.
In the first two cases, the maximum delivery date will be specified in your ordering process.
What does it take to receive the confirmation email?
The email confirmation of your order is almost instantaneous.
What should I do if my order is not delivered?
As a first step, check your account to check the status of your order. If you find that you have been delivered and you have not received, please contact our customer service.
What are the accepted payment methods on the site?
Credit card (secure payment), check, Paypal, Bank Transfer
Payment by credit card is secure?
The details of your credit card details are encrypted using SSL (Secure Socket Layer) and never transmitted unencrypted over the network. The payment is made directly to the bank via Paypal Business. Desmo-Racing has any access to these details, and do not keep them on its servers. This is why they are called back for each new transaction on our site.
To guarantee maximum security, we may ask you to prove your identity and your home. This process is carried out in order to protect you from fraudulent transactions, you may be the victim if a malicious person recovering your banking information. Through these documents, we guarantee better security, ensuring that you are the owner of the credit card used.
Can I pay on delivery?
Can I pay in installments?
Yes but only for Franch buyer.
you can pay in 3 times without fees by check (from € 300 purchase)
My credit card payment is not accepted: what to do?
Contact Customer Service.
What should I do if I sent my check and my order is still not confirmed?
Check your bank account if the check has been cashed. If this is not the case, the command is not yet validated. If it has been received, please contact our customer service.
How do I track my order? How to track the delivery of my parcel?
To see where your order is, log on to your account and click on "order tracking".
Receiving order / delivery
What to do upon receipt of the order?
Be sure to check if the products you received are consistent with your initial order.
What if the package is damaged or opened during the reception?
Refuse to receive the package and contact the client.Si you choose to accept, consider specifying the anomaly in the "reserves" of the bill of lading.
I have not received a good reference: what should I do?
Contact Customer Service to 06 25 25 34 87 who will explain the procedure.
Lack one or several products in my order.
Contact Customer Service.
Can I have my order delivered to another address?
Yes. During the ordering process, you must enter a billing address and delivery address (the two may be different).
What if my order is shipped but I do not get it?
Check out the website post with tracking number received and / or contact customer service.
What happens if I am away at the time of delivery?
A notice will be left in your mailbox. Then you will get your package to the Post Office by the instructions on the notice.
Size or model is not suitable, what should I do?
Contact customer service: it will give you a return authorization number to write on the right and proceed to exchange the product. Send us the good and the product to the address indicated. The return costs are at your expense.
I confirmed my order but I change my mind and want to cancel my order.
You have a cooling off period of 7 days from the date of validation of the order. Contact Customer Service.
I just received my product is damaged or has a fault.
Contact customer service: it will give you a return authorization number on the right note and tell you how to proceed.
Is it possible to go into a store for exchange or repair a product purchased on the site?
NO, you must contact customer service BEFORE
Do you have a store?
NOT. No unexpected visit! Our workshop is not open to the public! Thank you contact us by email or phone (automatic filter anonymous calls).
Thank you for your understanding.
You possibly can make an appointment for the removal of certain parts and recess for the motor reprogramming.
How to see general terms of sales?
They are visible on the site www.desmo-racing.com
How to receive regular updates?
Simply subscribe to our newsletter page.